The Concierge Program
A team of health professionals to expertly & consistently guide your medical journey.
We Believe
The patient should be at the helm, actively developing their personal narrative with the support of Clinical & Lifestyle Guides, who help navigate the complexities of the medical system, investigate and identify next steps, translate progress, and confidently communicate their questions and desires.
Who We Serve
Our Concierge Program is designed to support patients who value the help of a trusted partner–whether it’s to help closely review their regular health concerns or assist in facing a serious chronic illness or complex medical issue.
What We Do
We help our clients anticipate their health needs on a consistent basis, providing high-touch care. Our Guides help you to review and understand your medical care, including your portal. We walk with you, side-by-side, as your Story Stewards, throughout your journey.
We also consult with clients on an ongoing basis giving them a more holistic view of their health and empowering them to deepen the mind-body connection, increase their resiliency, and develop their personal narrative.
“Thank you for being there for my dad & me, when we needed it most”
— Lisa D. (Minnesota), Concierge Program Client
Our Guides take advantage of critical hinge points in their clients’ journey to educate and help them successfully navigate health transitions.
“The team helped me better understand my role as a patient. I advocated for my story and my relationship with my care team improved. I trust my physician more now because he knows what I expect from my care.”
— JAMES P. (Wisconsin), Concierge Program Client
We guide you to…
develop your narrative
understand your medical care
deepen the mind-body connection
activate relationships
change gracefully
The Journey Guide Process
Eliciting Patient Goals & Preferences
Clarifying Values & Tradeoffs
Shared Understanding of the Problem
Building Support Networks
Emotional Readiness for Decision-Making
With You, We Explore…
Medical history
Medical team introductions
Current concerns and obstacles
Recent diagnoses
Understanding your medical portal
Current treatments
Additional testing needs
Determining what “healthy” looks like to you
Mindfulness practices
Progress reporting
Goal setting
Sleep habits
Your support system
Exercise and movement
Resiliency practices
Habits and routines
Nutrition
Self-care
Relaxation techniques
Recognizing and understanding grief
Support for grief and loss
Inner resources
Limiting beliefs
Constraints of the medical model
Communicating with your medical team
Adjunct therapies
Quality of life
Understanding stress
Breathwork exercises
Sharing with your family members
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Kami Norland, MA, ATR
RESILIENCY GUIDE
Kami brings a unique blend of clinical expertise and deep listening to her work with individuals navigating illness and life transitions. With a background in art therapy and mind-body medicine, her approach helps people uncover what their bodies are trying to say—and how creativity, awareness, and connection can be pathways to healing. She holds a master’s degree in art therapy, is a registered art therapist, and completed advanced mind-body medicine training through Harvard Medical School. -
Mary Ann Boe
COMPANION IN CHANGE & MEANING MAKING
Mary Ann draws on decades of hard-earned wisdom, shaped by walking alongside others through life’s turning points. The experience of 14 years dedicated to caring for her medically fragile son, through his life and death, profoundly shaped her understanding of transformation, vulnerability, and healing. For more than 30 years, she has guided individuals and communities in navigating uncertainty and honoring the stories that carry us forward. -
Greg Kutcher, MD
MEDICAL INSIGHT GUIDE
Greg has spent decades inside the healthcare system—as a family physician, hospice director, and health system CEO—and he knows how overwhelming it can be from the outside. He’s a bridge-builder, passionate about helping patients, families, and providers work together more openly, honestly, and effectively. With deep clinical knowledge and a gift for clear communication, Greg helps people ask better questions, navigate tough decisions, and find confidence and clarity in moments that matter.
